Start a Claim

US Travelers

Claim Filing Options:

Claim Option - Email Request

Email nwtravclaims@cbpinsure.com to request claims representative to email you a claim form and claim instructions.

Claim Option - Speak to a Claim Representative

If you would like to speak to a claim representative, call 833-610-0736.

*Please note that call volume is increased during events causing increased claim requests.

Claim Option - Self Service

Click the below link to locate your claim type and download the claim package.

*Please follow instructions on claim form completely and for supporting documentation needed to process your claim. Submission of claim form and supporting documents should be sent to nwtravclaims@cbpinsure.com.

Canadian Travelers

Old Republic Insurance Company of Canada Claim Contacts:

Claim Option - Speak to a Claim Representative

Customer Service

Toll Free: 1-888-584-6171

Direct Dial: 905-667-0299

While on your trip:  24/7 Emergency Travel Assistance Call:

  • 24/7 Emergency Assistance:
    • Within U.S./Canada: (800) 334-7787
    • Collect: (603) 952-2684

Claim Option - Mailing Address

Old Republic Insurance Company of Canada
Travel Claims Department
P.O. Box 557, Hamilton, Ontario L8N 3K9

Fax: 1-866-551-1704
Email: canadianclaims@orican.com

Claim Option - Self Service

Click the below link to download the claim form.

*Please follow instructions on claim form completely and for supporting documentation needed to process your claim.