Travel Claim Support

Claim Filing Options:

US Travelers

  • Online
    • Before Reporting a claim, make sure to register for access to claim updates.

Email nwtravclaims@cbpinsure.com to request claims representative to email you a claim form and claim instructions.

If you would like to speak to a claim representative, call 833-610-0736.

*Please note that call volume is increased during events causing increased claim requests.

Canadian Travelers

Customer Service

Phone Toll-Free: 1-877-251-4525
Phone Local: 519-251-7804

While on your trip:  24/7 Emergency Travel Assistance Call:

IN THE EVENT OF AN EMERGENCY, PLEASE CONTACT ACTIVE CARE MANAGEMENT (aka Assistance Company) IMMEDIATELY
Toll-free at 1-877-251-4525 or collect where available at 519-251-7804

For non-emergency assistance needs, the Assistance Company can also be contacted via email at northbridgeassistance@acmtravel.ca.

Active Care Management
3430 Wheelton Dr.
Windsor, Ontario N8W5A7
Email: northbridgeclaims@acmtravel.ca
Toll-Free: 1-877-251-4525
Local: 519-251-7804

Active Care Management
3430 Wheelton Dr.
Windsor, Ontario N8W5A7

Email: northbridgeclaims@acmtravel.ca

Online

You can now easily submit your claim online. Click here to start.