US Travelers
Digital Claim process - Text #Submit to 786-751-5020 - This claim option will send a text message with a secure link and give a step-by-step process to file your claim. (*Please note that this option, you must be using the phone number listed on your policy.)
- Online
- Before Reporting a claim, make sure to register for access to claim updates.
If you would like to speak to a claim representative, call 833-610-0736.
*Please note that call volume is increased during events causing increased claim requests.
Canadian Travelers
Customer Service
Phone Toll-Free: 1-877-251-4525
Phone Local: 519-251-7804
While on your trip: 24/7 Emergency Travel Assistance Call:
IN THE EVENT OF AN EMERGENCY, PLEASE CONTACT ACTIVE CARE MANAGEMENT (aka Assistance Company) IMMEDIATELY
Toll-free at 1-877-251-4525 or collect where available at 519-251-7804
For non-emergency assistance needs, the Assistance Company can also be contacted via email at northbridgeassistance@acmtravel.ca.
Active Care Management
3430 Wheelton Dr.
Windsor, Ontario N8W5A7
Email: northbridgeclaims@acmtravel.ca
Toll-Free: 1-877-251-4525
Local: 519-251-7804
Active Care Management
3430 Wheelton Dr.
Windsor, Ontario N8W5A7
Email: northbridgeclaims@acmtravel.ca
Online
You can now easily submit your claim online. Click here to start.
International Travelers
Travel Guardian Protection Claims Desk
On Behalf of H&W Indemnity SPC for and on behalf of Global Solutions SP
P.O. Box 26222
Tampa, FL 33623
Phone: (833) 610 0736
Fax: 1 (800) 560 6340
E-mail your information to tggclaims@cbpinsure.com
CLAIMS DESK HOURS OF OPERATION:
Monday, Tuesday, Wednesday, Friday 8:30 am-5:00 pm (EST)
Thursday 9:30am-5:00pm (EST)
Download and complete your claim form:
Download the claim form specific to your covered reason.
Claim Forms (reason for claim)
- Trip Cancellation
- Not able to take any part of the covered trip.
- Trip Interruption
- The covered trip began, but was interrupted before the covered trip departure date.
- Trip Delay
- Delay in arriving to or departing from your covered trip destination.
- Travel Medical
- While on the covered trip, illness or injury occurring and treated during covered trip dates.
- Baggage Loss
- Baggage/Personal effects - Lost, stolen, damaged, or destroyed during covered trip.
- Accidental Death & Dismemberment
- Death due to injury during covered trip.
Submitting your Claim:
- Submit your Claim Form AND Supporting documents to:
- Mailing:
Attention: Co-Ordinated Benefit Plans, a subsidiary of One80 Intermediaries
On Behalf of H&W Indemnity SPC for and on behalf of Global Solutions SP
P.O. Box 26222
Tampa, FL 33623 - Email: : TGGClaims@cbpinsure.com
- Mailing:
- Customer Care - 1-833-610-0736