US Travelers
Text #Submit to 786-751-5020 - This claim option will send a text message with a secure link and give a step-by-step process to file your claim. (*Please note that for this option, you must use the phone number or email listed on your policy.)
- Online
- Before Reporting a claim, make sure to register for access to claim updates.
If you would like to speak to a claim representative, call 833-610-0736.
*Please note that call volume is increased during events causing increased claim requests.
Canadian Travelers
Customer Service
Phone Toll-Free: 1-877-251-4525
Phone Local: 519-251-7804
While on your trip: 24/7 Emergency Travel Assistance Call:
IN THE EVENT OF AN EMERGENCY, PLEASE CONTACT ACTIVE CARE MANAGEMENT (aka Assistance Company) IMMEDIATELY
Toll-free at 1-877-251-4525 or collect where available at 519-251-7804
For non-emergency assistance needs, the Assistance Company can also be contacted via email at northbridgeassistance@acmtravel.ca.
Active Care Management
3430 Wheelton Dr.
Windsor, Ontario N8W5A7
Email: northbridgeclaims@acmtravel.ca
Toll-Free: 1-877-251-4525
Local: 519-251-7804
Active Care Management
3430 Wheelton Dr.
Windsor, Ontario N8W5A7
Email: northbridgeclaims@acmtravel.ca
Online
You can now easily submit your claim online. Click here to start.